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Creation of a PollUnit account from Google sign-on

Started 2025-12-17 by Doug McCarthy

Doug McCarthy

2025-12-17

One of our testers reported that when they signed-in using Google (our chosen SSO) in order to vote. That a PollUnit account was set up in their name without their permission. The message displayed when signing-on with Google does not say that a PollUnit account will be created from the Google information. They found this rather disturbing, as do I. We do not want to require our participants to set-up a PollUnit account.

Markus Huber

2025-12-17

You’re right, the current wording is not fully clear. We will revise the text and describe this more explicitly.

From a technical perspective, a user record is always created at PollUnit when signing in via Google, Facebook, or GitHub. This is required to store votes reliably, prevent multiple participations, and correctly associate participation with a user.
If we did not store this data, the benefits of Single Sign-On (SSO) such as recognizing participants across sessions and reducing multiple participations would not be possible.

Using SSO without creating a PollUnit account is not possible, as the user record is an essential part of how SSO works within PollUnit. However, no separate credentials (username/password) need to be created, since the account is automatically linked to the selected provider.

Doug McCarthy

2025-12-17

Will you be using the newly created PollUnit account to send emails of any type to our participants?

Markus Huber

2025-12-17

Users receive notifications from PollUnits they have participated in. For example, if a user submits an entry to your PollUnit and you approve or reject that submission, the user will receive an email notification.

Users can disable email notifications at any time in their user settings.
Newly created accounts can also be deleted in the settings.

PollUnit does not send promotional, advertising, or marketing emails of any kind.

Doug McCarthy

2025-12-17

We ae not using the approve/reject feature, so we're OK there. Are there other notifications they will receive. Is ther any way the Administrator can turn off notifications for all participants? We don't want to flood participants in-boxes.

Markus Huber

2025-12-17

We try to keep emails to a minimum so we don’t flood inboxes. You can enable »Notify participants about new photos/comments« (advanced step), but this option is turned off by default.

When closing a PollUnit, you can also choose »Notify participants«. This option is turned off by default as well.

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