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Embedded poll not visible on mobile device

Started 2023-02-19 by Deleted user

Deleted user

2023-02-19

Why cant i see my poll on mobile, only desktop?

Markus Huber

2023-02-19

PollUnit is full responsive, so all your polls should be available mobile and desktop. I guess this has something to do wit a user account. Maybe you are not logged in?

Deleted user

2023-02-19

No i mean i cant see my poll for testing purposes. i see it on desktop as a user, but don't see it on mobile as a user

Markus Huber

2023-02-19

I am sorry, I do not understand. Could you explain your problem in more detail, so we can reproduce or test our self.

Deleted user

2023-02-19

go to https://polls4u.co.uk/media-and-entertainment. i can see it on desktop but not on mobile?

Markus Huber

2023-02-19

I run some quick tests and for me it is working on mobile and desktop.
Which mobile phone, browser and version and operating system and version are you using?

Since this is an embedded poll, the problem might be in the code of the embedding page. If you visit the PollUnit stand alone, is it working for you?

Deleted user

2023-02-19

My version is of iPhone is Model
iPhone 12
Version
iOS 16.3.1

Markus Huber

2023-02-19

I could test an iPhone 12 pro with that version but I can not reproduce this issue. I've used safari as browser.
Please check if the stand alone version is working for you.
In some cases it can be that an installed app / plugin or firewall is responsible.
I see also some JS errors on the embedding page which could also be responsible.

With "I can not see" what do you mean exactly? Do you see an empty space where your poll should be visible (any errors) or is the complete box missing (so no empty space)? If you see no empty space you should check if you can change the code how you embedded the iframe. For example add a fixed width and height and see if it is working.

Deleted user

2023-02-19

How do I fix the JavaScript errors?

Markus Huber

2023-02-19

I am sorry, I have no insights of the embedding page, you need to ask your developer. And keep in mind, that is just one possibility why the iframe is not shown.

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