Participant limit reached even after upgrading account

My poll reached its participation limit so I upgraded my account to allow more participants to vote. After upgrading, it's still showing that the participant limit has been reached.

Hi Erica,
You created the PollUnit with a different e-mail, so we could not link it to your purchase.
I moved it now to your account.
Kind regards
Philipp

i have the same problem, I have sent an email but no answer

10 minutes is pretty tight to respond to an email 😉. But I get it - you’re a bit anxious!

Usually, when a PollUnit can't be linked automatically to an account, it’s because it was created as a guest, under a different email, or with another account. Try logging in and visiting the admin link - this should let you claim ownership.

If that doesn’t work, drop us another message at support@pollunit.com. Just make sure to include the link so we know which PollUnit you’re referring to!