Voting issues: already voted

Users are having trouble voting; it shows that they have already voted 3/3. What can we do?

It’s likely due to the IP security check. This can happen if multiple users are trying to vote from the same IP address. You can either disable the IP check or reduce the security settings to allow votes from the same network.

More information about our security mechanisms: https://pollunit.com/en/tutorials/prevent_multiple_participation

But we are trying to vote from different devices and networks, and it still doesn't allow it.

If the devices are using IP obfuscation tools like Apple’s Private Relay, the IP check might still block them.

Do you have the IP check enabled? If not, we can of course rule this out as a reason.

Yes, its enabled so that they can only vote once per IP.

But I am testing from different devices (mobile and computers) and it doesn’t allow anyone to vote. The voting open dates are correct. I don’t know what to do.

https://pollunit.com/polls/viconcursofotografia_amagintza

OK, I've tested and can vote without any problem. I see you do not have IP restriction on.
Maybe this is a misunderstanding. The interface shows 3 of 3 remaining hearts?
If not, could you make a screerecording or screenshots and send it to support@pollunit.com