billing

Hello - I keep getting billed for my account but the account says it is free. I don't mind paying but I need a receipt for accounting .

I can confirm that the account you're using for this support forum post is a free account that has never been associated with a paid plan. It's possible that you may have another PollUnit account registered under a different email address.

To help us locate the correct account, could you please contact us directly at support@pollunit.com and include any relevant information, such as the last few digits of your credit card or other payment details?

For your privacy and security, please do not share any personal information here in the public forum.

Hello - I thought this was fixed but I guess it hasn't…I keep getting charged $11 for an account that is free. The description on the back statement says "Conrad-schulz-Weg 3 Herrsching. My email is jme@mfsengineers.com or it could be my personal email jilie_e@yahoo.com. Please have someone contact me telling me that this has finally been fixed. Thanks Jill Esposito

Can you send us the details, as Markus mentioned earlier to support@pollunit.com?
Then we can investigate this.
Kind regards
Philipp