Upgraded Account Still Limiting Voters

Hi there,

I purchased an account upgrade and thought that the features would immediately be upgraded; however, the voter limit of my poll is still showing as 40 instead of 200. Can anyone assist with this?

Thanks so much for your help,
T

Hi,
Is this issue resolved? Im facing similar issue
Thanks.

Hi,
I fixed the issue for you. It happened because the used emails for the PollUnit and the purchased account were different.

Yes. Thanks

Hi,
I have the same problem : the voter limit of my poll is still showing as 40.
Could you help me?
Thanks

Hi,
can you please send the admin link to your poll to philipp@pollunit.com?
Probably it is the same problem, that you created the PollUnit with a different email address than the one from your account!?
Kind regards
Philipp

Hello Philipp, I have the same problem, I have upgraded the account and still have limited voters.
Can you change that?
Will send you a mail as well.

BR
Efie

Hi Efie,
The issue is fixed now.
Kind regards
Philipp