cancel account

How do I stop recurring charges?

You can cancel subscriptions in the »My Account« section.
More information here: https://pollunit.com/en/questions/26/how-can-i-cancel-my-subscription

You can also cancel your account in this section, but this will delete your account. So if you like to keep your PollUnits you have to cancel the subscription.

I don't see that option, I'd like to keep my account I just don't need it right now

I've checked your account. You do not have an active subscription. You've made a one time purchase without automatic renewal.

I don't see the option either. I need to cancel my subscription for the time being. Can you please help?

Hello Tane, you find the option to cancel in the »My Account« section in the tab »Billing«. But I already canceled it for you.

Hello, I tried to upgrade my subscription from Premium to Business. Looking at my subscriptions it says Business is activated but I can still only upload 100 files. I understood that the Premium subscription would be refunded and the Business subscription would be charged. Can you help? I don't want to be charged for both, and I'll only need the subscription for a couple of days anyway.
Thanks.

Could you write to support@pollunit.com and tell us your account's email or the invoice number. Please do not post private information in our public forum.

Why do you make it so difficult to cancel a subscription? It's deliberate. And unethical for any SaaS to make it THIS hard to unsubscribe. I have sent a message to support after looking for over twenty minutes (two times) for the unsubscribe.

If you bill me… expect a big noise on reviews and social. Very tired of this game with software providers. Pretty sure that violates many trade laws.

Hello Lori,

I've cancelled the subscription for you. Cancelling a subscription is not so hard to find. Go to »My Account« open the »Billing« Tab. Here you can cancel your subscription via the context menu.