Chose Wrong Account Level

…twice. I would like to upgrade to Enterprise for 1 Month. Is it possible to refund my previous purchases?
Thank you!

Hi EAED!

If you purchase an Enterprise Account, the remaining time of your current account will be added proportionally to your new account. So if you buy a month Enterprise and you still have a month of Business, you will get about 10 days extra Enterprise.

Let me know if that's okay with you.
If not, first buy the Enterprise Account and we will manually adjust your remaining time in the account and refund the price of your Business Account.

Hi Markus
I seem unable to cancel the Business for some reason, so I am not sure how to buy Enterprise. If possible, I would prefer to have the refund (no extra time needed). Great software, by the way. Thank you.

Thank you, I am happy that you like PollUnit!

You just have to buy an Enterprise Account. You made a one time purchase, so you don't have to cancel anything. Just go to https://pollunit.com/accounts and click "Buy" at the Enterprise Plan.

If everything worked out, I still need your account details for the refund - best by email to markus@pollunit.com.

Hi there, We had the same issue and wondering if this can be refunded. Is it best to email you, Markus?

After you bought the plan you like mail to support@pollunit.com. This way the whole support team will get a notification. The support forum is not the right place to share private information like your accounts email 😉