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Dot Voting locking users out after their first dot - Safari

Started 2024-05-21 by Susan Garrett

Susan Garrett

2024-05-21

A lot of our users are having this issue where their systems get locked after selecting the first dot. Please have a look at this video and suggest a solution for this. Our Voting is Live at the moment. [Link Removed]

Markus Huber

2024-05-21

To help us investigate this bug, could you please send the admin link for the poll and the link to the webpage where PollUnit is embedded to support@pollunit.com? Please avoid posting these links in our public forum.

It's possible this issue might be related to Apple's IP obfuscation. Are you currently using IP security checks? If so, you could try switching to a different security setting to see if that resolves the problem.

Susan Garrett

2024-05-21

Link removed, I'll send the details at support@pollunit.com.

We need to use the IP security check as part of our SOPs, we can't use other options, thats the one required.

Machteld Ulens

2025-02-21

I have the same issue

Philipp Großelfinger

2025-02-21

Can you also send the link to support@pollunit.com?

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